The Process

Here at The Stair Factory we follow a very simple and uncomplicated process in our staircase creation to ensure that the quote and install are achieved in a timely manner. There is an easy 6 step process for quoting through to installation.

1. The Quote

The first stage of the staircase creation is the quote. The plans or drawing and timber selection are emailed through to the office. This can be done through our get quote button on the homepage or through a direct email to enquiries@thestairfactory.com.au . You can also visit our showroom and we can help you through the process.

From the measurements/plans we can work out the size and shape of the staircase which is required for the space. We can discuss which type of staircase will suit your needs and from this move on to produce the quotation. You can also include pictures of your favourite stair so we know what style you require. The final design can be finalised prior to manufacture and do not hesitate to contact us if you need clarification or information in regards to your quote.

2. Staircase components selection

How would you like your staircase to look? This is a necessary question to ask yourself as we want you to have a staircase that will compliment your project and meet your expectations.

If you are unsure, browse through our website and gallery, or browse through magazines, brochures and the internet to pick out aspects or designs that will compliment your project. If you are still unsure you can visit our showroom and we can guide you through this process. We have over 40 years’ experience in the staircase industry and can make suggestions that will help you make your decision.

There are many styles and options to choose from, you may like aspects from different stairs and combine them to suit your vision. Some of the styles are open tread, cut stringer and closed riser. There are also many balustrading options. All these options can be mixed and matched to suit.

From there your quote can be refined. Included in your quote will be a dimensioned stair drawing and a 3D picture of your staircase.

We are able to provide accurate sizes and dimensions along with 3D drawings of your staircase through the aid of the latest staircase software which we use in all our staircase design and manufacture.

From this quotation you can either accept to commence further or discuss features which need adding or removing so the quote can be refined and emailed back. Once everything has been agreed upon we can begin the staircase design stage of our process. Please do not hesitate to call us if you need clarification or more information about your quote.

3. Quote acceptance

Once you have checked your quote and the components page and are happy with the inclusions, it is an easy process to accept your quote. Sign the first two pages of the quote and email back with a copy of your banking receipt or the initial payment. This books the stair in and you can also let us know when you will be ready for the installation. This makes it easier for us to schedule.

4. Staircase design

Once we have received a signed quote and deposit the design process can begin. Let us know when you think you will be ready for installation, so we can schedule it in. If you know you won’t be ready for the installation as the date gets closer, please let us know so we can reschedule and give a new date as close as possible to your requirements. 1 week prior to the installation date and once your gyprock is complete, we will come to site to take accurate dimensions. If your floors are not complete we will also need to know what allowances we need to make for their heights.

Our team will then input the stair design into our computer program to get the staircase set up for manufacturing. From this program our machines will be able to cut and construct the staircase accurately. Your custom-made staircase will be designed based on the components discussed in the quotation and approval requested before the manufacturing process begins.

5. Manufacture

The manufacturing process commences in our Sydney factory where the staircase material is cut and machined to sizes specified on your quote and the site measure.

The time frame is dependent on our work load and any special orders that may be required. Installation normally takes place 1-2 weeks after the site measure.

At this stage the final payment is also due to be paid so we can schedule your installation. Please email a copy of your banking receipt to confirm this has been done.

6. Staircase Installation

Once the final payment is received we can schedule your installation. We will need a clear work space next to the stairwell so please make allowance for this.

We do not use contractors for our installations, so we have complete control over the quality and workmanship that goes into our staircase installation. This process will generally take us 1 – 2 days to complete depending on the workload to be done.

Our staircases are made from only the best materials so you can be assured your staircase will last. With our custom-made designs to fit perfectly, your staircase will be one of a kind and have people complimenting you whenever they walk into your home.

Our staircases are made from only the best materials so you are guaranteed that your staircase is going to last. With our custom made designs to fit perfectly, your staircase will be one of a kind and have people complimenting you whenever they walk into your home. Follow the links above to further understand our staircase process.

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